Account Manager

Bright Money Group is a fast-growing fintech financial solutions organisation, which is the umbrella brand for CarLoansUK. 

CarLoansUK is a motor finance broker, that is leading the motor finance industry – by being the top car finance broker in the UK to offer fair, honest advice to all consumers. We’d be delighted if you would join us!

Stockport

Location

June 27, 2022

Posted

£24000

Salary

40

Hours Per Week

Department

Role overview

Account Manager / Customer Service & Complaints Executive 

Bright Money Group is a fast-growing fintech financial solutions organisation, which is the umbrella brand for Car Loans UK. 

Car Loans UK are a motor finance broker, who are leading the motor finance industry – by being the top car finance broker in the UK to offer fair, honest advice to all consumers.

Our mission is to help dealers and consumers by constructing a panel of lending specialists and customer service experts dedicated to delivering the best possible experience. 

We’re an established business located in Stockport with panoramic views of the city – close to all transport links. 

Our offices are fun, friendly with a positive atmosphere instilled. We are FCA registered and take pride in delivering the best service to all consumers. 

Our founding CEO is a well experienced Sunday Times Fast-Track 100 business entrepreneur. He’s passionate about driving business forward and equipping all staff with the learning and experience they’ll need to carve out a successful career within this affluent market. 

We’re on the lookout for our future leaders, so now is a great time to join! 

As an Account Manager at Car Loans UK you will be given comprehensive training including in house systems, FCA and compliance training as well as customer service skills. 

Responsibilities:

  • Being the first point of contact for all after sales calls and emails 
  • Dealing with customer complaints in a timely manner
  • Investigating and responding to complaints in line with FCA regulations
  • Ensure all customer correspondence is recorded on CRM system 
  • Work closely with management and training team on the cause of complaints and make recommendations to mitigate loss
  • To champion excellent customer service
  • To fully embrace treating customers fairly
  • Liaise with internal departments, dealers, lenders, mechanical engineers etc. to obtain information to investigate a complaint thoroughly
  • Negotiation with dealers in relations to costs, repairs, and contractual obligation

Experience:

  • Evidence of working in a customer service / complaint’s role
  • Excellent written and verbal communication skills
  • Strong problem-solving skills
  • Strong organisational skills, with the ability to plan and prioritise your own workload
  • An understanding of FCA regulations and a working knowledge of the Financial Ombudsman Service
  • Negotiation and influencing skills
  • Able to work under pressure and to meet deadlines
  • Confident, and if necessary, authoritative on the phone

Benefits: 

  • Basic Salary to: £24,000 depending on experience 
  • Bonus structure 
  • 20 days holiday plus bank holidays with one additional day accrued for each year you’re with us.
  • Pension Scheme
  • Fast track career progression 
  • Vibrant working environment 
  • Fun & friendly company culture

Extra Company Perks:

  • Free fresh fruit each day
  • Cycle to work scheme
  • Loyalty rewards
  • Additional time off for those most important occasions like weddings, parental leave, parents evening, birthdays.
  • Employee referral program
  • Attraction discounts
  • Well-being scheme
  • Free financial advice

Frequently Asked Questions

Our building has a visitor car park on its premises. If you’re coming for an interview, you can use that to park.

There are also lots of other car parks nearby in Stockport to choose from. They are all within a couple of minutes’ walk from us.

We are based on the A6, so we have easy access to lots of transportation options. Whether you drive or use public transport, there are many options at your fingertips.

We are a convenient 1-minute walk away from Stockport bus station, connecting you to bus routes going in and out of Manchester.

Our office building is only a 10-minute walk away from Stockport train station, where you can access major train lines.

Our office has a lot of great facilities to make you feel comfortable and at home. We have disabled access, including a ramp and lifts should you need them. 

We also have coffee and tea-making facilities along with water coolers and fridges in our staff kitchen and office. Each week, we have a delivery of fresh fruit to keep you replenished throughout the day.

We want you to feel comfortable at work, but we also want you to look the part!

We ask all of our employees to come in office attire. This means no jeans, tracksuits, hoodies, or trainers. As long as you make sure it’s a professional style, we are happy.

At Bright Money group we are an inclusive company that promotes diversity at every opportunity. 

To find out more about how we support this important subject, you can read up on our Inclusion and Diversity policy.

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Car Loans UK © 2024 All rights reserved

Car Loans UK is a trading style of BMG FG (UK) LTD, a company registered in England and Wales. (Company number: 12382512, Registered Address: 4th Floor, Kingsgate, Wellington Road North, Stockport, Cheshire, SK4 1LW. We act as a credit broker and not a lender and are authorised and regulated by the Financial Conduct Authority for consumer credit FCA no.928674. Car Loans UK can introduce customers to a limited number of finance providers based on overall credit profile and we receive a commission for such introductions, this will not impact the rate you are provided. We do not charge a fee to the customer for arranging the finance. This is a fixed payment or percentage, but can vary by lender. Further information is available on request. Written quotations on request. All finance subject to terms and status Data Protection Registration No.ZA766848.